Originally Posted by a-nguyen93
anyone have any experience with duraflex bumpers? I recently bought a duraflex lip and i didnt like it. It was all bent up and hard to fit perfectly. Does anyone recommend the duraflex bumpers?
We are honored that you would give us another opportunity to earn your business after the issue you experienced with one of our lips. First off, my apologies about your previous product from us, I want to let you know if the lip was directly bought from us we offer a 100% Customer Satisfaction Guarantee. What does that mean? We believe that every aftermarket aero part, authentic or replica requires minor to little modifications for the perfect glove like fit. We NEVER expect a customer to have to spend hundreds of dollars on modifications alone to make their aero part fit properly. I can promise you and everyone else here, if you buy a part directly from us and it requires more work then necessary, I will assist you in either receiving a partial reimbursement for modification work or give you a 100% refund if the part is deemed defective by our Customer Service Dept. That includes giving you money back for shipping and paying for the part to get shipped back to us. Sound to good to be true? I can promise you it isn't!
Some recent pics a customer sent us of our kit on his G Coupe. I know this is one example and there are probably other examples where our product may not live up to the customers and our expectations. Regardless, we'll always be there to provide top notch customer service and even better results!